He was on the train on a Sunday morning. At a station, a man and his children boarded. The children ran up and down the train car annoying riders, yelling, screaming and knocking papers out of readers hands. Finally, he could not stand the apparent disregard and discipline this Father was showing. He said the man, “Mister you need to correct your children, they are bothering the passengers.” The man looked up from his daze and took notice of the scene. “Oh, I’m sorry. We just left the hospital where their mother died about one hour ago. I guess they don’t know how to handle it and frankly I don’t either.” —Stephen Covey shared this experience in his book “Seven Habits of Highly Effective People”. With new information about the man, Covey’s paradigm shifted from critical to empathy…… …continue.
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